Heavy Vehicle Servicing Industry Integration

Gap Analysis: 

The heavy vehicle servicing industry is moving from unorganized sector to more organized sector. There are more and more multinational players entering into the country however the industry is showing inertia in moving into organized servicing. There is a clear cut gap (As understood from few customer interviews) between customer needs and industry practice. The customers need a standardized service without any difference between city A and City B during a cyclic trip. Given this industry scenario now is the right time to incubate and hatch this idea.

Proposal

A franchised model of heavy vehicle servicing that integrates the existing heavy vehicle servicing under a single brand.

Business plan

The plan is to start with one or two outlets in a test city and through a brand; we establish a horizontal integration of different vendors.  The scaling up will continue into a network with an identified set of standardized services and practices.

Action Plan

Ø  Study the existing operational practices and business process. 

Ø  Standardize and Commonize the different process by different vendors for an exhaustive servicing model

Ø  Incorporate the techniques and value ads common in car and bike servicing industry

Ø  Incorporate the outcomes of gap analysis and customer requirement analysis phase

Ø  Establish the incentives for the vendors to move into the brand

Ø  Differentiate the service from the services offered by unorganized sector.

Ø  Build up on pricing and business development ideas for the future

Challenges

Ø  Establishing the initial single outlet service 

Ø  Standardizing and communizing the bundled products for portability

Ø  Convincing the brand to other vendors

Team 6 : Avinash Polepally, Raghunath Babu.G, Vijaya Sundara Pandiyan.G

Juggle Street – Online competency sharing portal
Manisha Masoom, Varun Khanna, Mathieu Morand, Nirav Mahajan

Introduction

Every individual is gifted and has a competency that is above average. At the same time, every individual wants to acquire new competencies every day.  For a person who knows four different musical instruments, he might want to learn the basics of computer, and an expert coder might want to learn playing guitar. The Juggle street is a platform that brings such individuals together and provides them a network to not only showcase their skills and teach someone the basics of their competency, but also learn new skills that are otherwise expensive to learn or difficult to pick by going through self-help tutorials.

The Concept

The Juggle works on 2 sections:

1.       Juggle street

a.       Take-a-peep street (Free for all)

In the free for all section, anyone who wishes to contribute to the community by helping underprivileged or deserving students, can enlist their skills (teaching, music, painting, first-aid, CPR). The platform will invite NGOs that can express their interest in a particular member and then they can mutually chalk out an action plan on how the member is going to contribute

b.      Ticket-for-entry street (Paid enlistment)

Professionals who earn their livelihood by teaching their skills to others can pay an amount and get enlisted on the portal. If they wish to avail discounts on the enlistment, they can contribute to the “Free for all” section.

c.       Barter street

Here people can express interest in learning a specific skill in return for teaching the other person something that he is well versed with. There will be a credit system, wherein a user who is not good at anything will be taught something in return for credits, and the user would have to cover that by contributing to the Free for all. The other person who has positive credit can use it to learn something or keep accumulating them. The accumulated credits can then be used to buy something from the portal’s gift section that has items prepared by Self-help groups and NGOs. The items can be purchased by the portal from the income generated from the paid advertisements.

At the same time, there will be a tie up with local academies and art centers to provide discount offers to individuals with a minimum amount of credit, in exchange for their advertisement on the portal.

2.       Take-a-walk street (Self-help repository)

There are more than a million videos on youtube, but fairly unorganized in nature. There is a lack of one common repository where information liked videos, papers, PDF documents are present and can help an individual pick up a skill on his/her own. The take-a-walk street will be a platform where users can upload useful information related to a particular skill for others to view. Based on the views, and rating by others, uploader will receive credits.

Symbiotic Innovations

Madhur Kishore and Shantanu Shekhar

As discussed in one of our earlier class discussions, 'Symbiotic Innovation' is going to have a huge impact on businesses in the near future. In the course of our study, we intend to cover several industries where we can experience the far-reaching effects of the innovations in one industry being felt in other industries.

One example could be where innovations in the tourism industry are linked with changes in the world of information technology. For instance, while Deep Kalra (an IIMA alumnus) is making waves with Makemytrip.com, the online revolution making air/rail booking and vacation planning much easier for the common man; others benefiting from his venture are the small town resorts/hotels which get recommended on Makemytrip through user comments and receive an unexpectedly high occupancy rate in lean seasons.

Another example, which might be of considerable interest to many of us in business schools, is the symbiotic relationship between strategy consulting firms and private equity firms. While the period from 1960 to 1980 saw a radical evolution of strategy consulting with an increased focus on positioning and processes, in the 1980's strategy came to be redefined as profits for shareholders and the period saw a mad rush for LBO's and investments. So much so that the founding partners of the consulting firm Bain & Co. also went on to form a separate private equity firm, Bain Capital. For over two decades, both strategy consulting firms and PE firms continued to strive for the same goal: increase company value through rising stock price, and fast.